Delete your account & data

You can ask us to delete your Chekit account and personal data at any time. Submit the form below and we’ll process your request. You can also email admin@chekit.co.ke from your account’s email address with the subject “Account deletion”.

What gets deleted

Once your request is verified and processed, we permanently delete:

• Your profile and account credentials (name, email, phone, password).
• Delivery addresses, saved contacts, and profile preferences.
• For merchants: your shop profile and product listings (subject to the retention note below).
• For riders: your rider profile and availability data.
• Device tokens and marketing/notification preferences.

What we keep, and for how long

Some records must be retained even after your account is deleted, because we’re legally required to keep them:

• Transaction, escrow and payment records — retained for the period required by applicable tax, accounting and anti-fraud law (typically up to 7 years), then permanently deleted.
• Records tied to an open order, dispute or payout — kept until that matter is resolved, then subject to the retention period above.

Retained records are minimised, access-restricted, and never used for marketing.

How long it takes

To protect your account, we may email you to verify your identity before we act. Your personal data is deleted within 30 days of a verified request. Where records fall under the legal retention rules above, they are deleted once that period ends.

Request deletion

Fill in the form below. We’ll send a confirmation to your account email straight away.